Privacy Policy

Last updated: 14th August 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, play our games, or contact us for support.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, or delete your personal information. Contact us at support@cluckyspns.com for assistance.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Account information: Until account deletion + 3 years for legal compliance
• Game data and statistics: 5 years for analytics and service improvement
• Communication records: 7 years for customer service and dispute resolution
• Financial records: 7 years as required by Australian law

7. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.

8. International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in accordance with Australian Privacy Principles and international standards.

9. Automated Decision Making

We may use automated systems for fraud detection, game recommendations, and customer support. You have the right to request human review of any automated decision that affects you.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our service. Your continued use after changes constitutes acceptance.

11. Australian Privacy Act Compliance

This Privacy Policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). As an Australian entity, we are committed to protecting your privacy rights under Australian law.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@cluckyspns.com or our Privacy Officer at privacy@cluckyspns.com.